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WordPress:Using the Support Forums

来自站长百科
2008年4月11日 (五) 07:15Xxf3325 (讨论 | 贡献)的版本
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WordPress 支持论坛有许多的信息,是极好的资源,但有时,人们想在那儿得到帮助时,遇到了麻烦,而且他们不知道是什么原因。这通常是由于一个交流缺口。WordPress支持论坛是万维网上最有用的团体,你只需要使用帮助来帮你。注:请阅读支持版本信息,因为WordPress 支持论坛只提供对官方发行的WordPress版本的帮助。

首先搜索

在你采取什么措施之前,在Google中输入你的询问,是个好办法,看看(在 wordpress.org 或其它的地方)有没有什么东西提到了你的问题。对于任何问题,这都是好的举措。

搜索WordPress支持论坛,你可以使用搜索框或者http://search.wordpress.org. 使用Google来搜索WordPress站点,像这样地在google上输入你的询问:

站点:wordpress.org 关键词1 关键词2

增强你的搜索能力,你可以添加Codex 和论坛搜索器插件从你的WordPress管理面板上搜索Codex和论坛。点击其中的一个搜索结果,网页会在一个新的窗口或者标签中打开,这样你在使用WordPress的同时,可以将文章或者讨论打开。

有更多的详细信息关于找到WordPress帮助使用搜索引擎。

如果这个还没有帮你找到答案,搜索Codex。通过规定,你可以进一步地限定对Codex的搜索:

站点:codex.wordpress.org 关键词1关键词

记住,Codex对于发现并修理故障 和一个 常见问题解答有一个专门的网页,来解决和回答大多数常见困难和问题。

还是找不到一个答案?搜索WordPress 论坛 或直接搜索 http://search.wordpress.org 。大多数常见问题都已经被提出来了,并且得到了解答,因此,但其他人回答你问题时,除了一个相关问题的链接外,其它什么也没有,你不要不开心。通过搜索论坛,你可以给其他人省去许多麻烦,同时也可能帮你更快地找到答案。 如果搜索并不能给你解决什么,最好在你的论坛文章中提一下你的问题,这样人们知道那是一个值得处理的新问题。

如果你真的将那个帖子贴到了论坛上,最终,它会帮助其他人了解你进程到哪里了,同时,你可以将你在搜索过程中尝试搜索的一些步骤和搜索的结果列出来。

使你的问题在论坛上得到回答

;知道怎样问一个问题:确定你在论坛上发了一个有效的问题。请阅读怎样聪明地提出问题!先搜索 :经常使用论坛搜索和Google来试着找到你的问题的答案。与在论坛上提出的并得到解答的问题相同的问题,可能得不到回答,因此先搜索一下。 ;谦逊一点:礼貌很重要。只是说"请"和"谢谢你",是非常简单的事情,通常还会为那些挤出时间帮助你的人所赏析。

创建一个描述性的主题标题
一个主题标题例如"帮助!" or "网络新手问题" 或者 "什么是 ****?" 并不是描述性的! 一个差的主题标题会减慢对你的问题的回响。许多志愿者寻找匹配他们的专业领域的主题标题,如果你的主题标题描述得不够,志愿者可能会转移到下一个问题。 例如,, "标题中的CSS 问题" 将会CSS的志愿者带到你的文章上。. "错误: 不能连接到数据库" 更可能得到一个懂得数据库问题解答的志愿者的帮助。回想你的主题标题(文章标题)。多花一些时间使其简洁明了,能帮助你更快得到答案。写出正确的问题也会帮助遇到同样问题的,随后访问你的论坛的访客。

;给出信息:你使用的WordPress是哪个版本?你使用的主题是什么?你最近安装了什么插件了吗?你最近自定义了什么东西吗?如果可能的话,提供一个直接链接到你的站点的链接,这样论坛志愿者可以看到你的问题的原始资料。不要以为人们"就知道"你的问题的答案,因此尽可能地提供更多的详细资料。

Post Your URL (website address) 
Volunteers are not psychics. Questions like, "My sidebar looks bad. Why?", without a site address is impossible to answer. In most cases, you must either provide a URL or a detailed 3-5 paragraph description of your problem.

;粘贴你的URL(网站地址):志愿者不是心理学家。问题像,"我的工具条看起来很差。为什么?",没有一个网站地址,是不可能得到回答的。在大多数情况下,你必须提供一个URL或者一个对于你的问题的3-5段的详细的描述。

Use Plain and Descriptive Language 
If you are new to WordPress and the Forums, please know volunteers care about understanding your issue. Some volunteers will not be as well versed as you would like in the technical arcana of WordPress, PHP, and CSS so the more plain and descriptive your language, the better your chances for getting solutions. For information on the jargon and terminology of WordPress, see Wordpress:Introduction to Blogging and Wordpress:WordPress Semantics.

;使用朴实地语言描述:如果你是WordPress和论坛的新手,要知道志愿者操心知道你的问题。有的志愿者可能没有你在WordPress,PHP,和CSS技术arcana中的精通某个问题,因此你将语言描述的更多更平实,你得到解决办法的机会更多。关于WordPress的行户和术语,请看写博客介绍WordPress语义学

Use the Correct Forum Section 
If your question relates to Installation, then post that Topic in the Installation Forum. If your question is about Themes and Template, post it there. If you want your WordPress website reviewed, post it in the Your WordPress section and be sure and read Wordpress:WordPress Site Reviews. Questions placed in the wrong Forum may get overlooked.

;使用论坛中正确的部分:如果你的问题是关于安装,那么将话题发表到安装论坛上。如果你的问题是关于主题和模板,将问题发表到那个论坛上。如果你想回顾一下你的WordPress站点,将问题发表到你的WordPress部分,确定阅读了WordPress站点回顾。问题放错了论坛,可能就会得不到注意。

Be Patient 
Everyone that answers questions on the Forum is a volunteer. Volunteers don't get paid to answer questions. Please be patient when waiting for an answer. At times frustrations can get the better of people...it happens to everyone, but sometimes you may just have to wait a bit before a question gets answered. Remember that WordPress has a world-wide user base, so you may have to wait for someone in a faraway place to come online to help you out!

;要有耐心:在论坛上回答问题的都是志愿者。志愿者回答问题得不到报酬。当你在等着一个答案的时候,请保持耐心。有时候,挫折可以将人击垮,这发生在每个人的身上,但有时,你可能只要等等直到问题得到了解答。记住,WordPress有着全世界的用户基础,因此你可能只要等待一个遥远地方的人上线帮你解决问题。

DON'T

;不要做 BUMP :Bumping is poor etiquette! It's like jumping into the front of the line--that just upsets people. Bumping will not get your question answered faster--volunteers look for threads that only have one (1) post, but if you bump your thread, you immediately increase the post count to two (2) and that makes it harder to find an unanswered thread. Volunteers go through the individual Forum sections looking for no answers to posts. If you bump your post, it will show that there has been a response and it will get overlooked.

BUMP :Bumping是一个非常差的礼节!它就像跳到了第一行—这只会使人们感到不安。Bumping不会使你的问题得到快速地解答—志愿者寻找只有一个(1)帖子的主题,但是如果你bump主题,你立马将帖子数目增加到了2(2)篇,这样找到一个没有回答的主题变得更加的困难。志愿者查阅个人论坛部分,查看没有得到回答的帖子。如果你 bump 你的帖子, 就会显示帖子已经得到了一个回复,这样帖子就会被志愿者忽视。

One Post - One Question 
If your original question gets answered, don't use the same post to ask a different question. It may not get answered, since your post title won't match what you are currently needing help with.

;一个帖子-一个问题:如果你原先的问题得到了解答,不要使用同一个帖子来提出一个不同的问题。帖子中的问题可能得不到解答,因为你的帖子标题与你目前需要的帮助不匹配。

Follow-up with Your Solutions 
If you find a solution to the problem, whether elsewhere or through these Forums, please post the solution so others can benefit from this collective pool of knowledge. You cared enough to post your problem, so, consider it a small way to "give back" to the Forums by posting the final solution. There's nothing more disheartening than finding that thread where someone has the same problem you're having but seeing the "Nevermind, I found the solution, thanks."

;重复你的解决办法:如果你找到了一个问题的解决办法,请将这个解决办法发表到其它地方或者这些论坛上,这样其他人其他人可以收益于这些总结的知识。你非常在意发表你的问题,那么,就当,通过将最终的解决办法发表到论坛上是一个小小的对与论坛的"报答"。找到一个主题,看到有人与你有同样的问题,但是又看到"注意,我找到了解决办法,谢谢。",没有什么比这个,更加地令人沮丧了。

Posting Code 
Long sections of code should not be posted on the forum. Please use your own site to do this, or use the pastebin http://wordpress.pastebin.ca and copy your code there. Then return to here and post the link the pastebin gives you to your code. You can also copy your *.php file, rename it to *.phps and save it on your site, and then post a direct link to that file. There are many options available, but long bits of code will be deleted from the forum.

;发表代码:论坛上不应该发表很长部分的代码。请你使用你自己的站点来发表,或者使用pastebin http://wordpress.pastebin.ca并将你的代码复制到那儿。然后返回到这儿,将pastebin给你的关于你的代码的链接发表到这儿。你也可以复制你的*.php文件,将它重命名为*.phps并将它保存到你的站点上,然后发表一个直接到那个文件的链接。有许多的选择权,但是很长位数的代码,会在论坛中删除。

Forum Fair Use Policy

正当使用论坛的方针

To ensure the best experience for all WordPress members, we ask that you observe the following guidelines regarding the "fair use" of the WordPress Support Forums.

保证所有的WordPress成员都有一个很好的经历,我们要你阅读一下以下的关于"正当使用"WordPress支持论坛的指导方针。

The forums are not chat rooms 
It is very difficult to hold a 'conversation' in a forum setting and the forums are not the appropriate place for starting topics unrelated to support issues.

;论坛不是聊天室:在论坛设置上承载一个'聊天'得困难,而且论坛也不是开始一个与支持话题无关的话题的合适的地方。

Forums are NOT Paid Support 
Volunteers give of their time and expertise to answer your questions. They are not paid or rewarded in any way, except by the occasional thank you. Be nice to them and they will be nice to you. And if you had a good experience and want to share your expertise and time, consider becoming a Support Forum Volunteer yourself.

;论坛不是有报酬的支持:志愿者挤出时间,提供他们的专门技术,来回答你的问题。他们没有报酬,也没有得到任何的报答,除了偶尔的谢谢你问候语。对志愿者礼貌客气,他们也会对你那样。如果你也有精湛的技术,还想分享你的时间与技术,你可以考虑自己当一个支持论坛志愿者

Spam, Unwanted Links, Advertising, and Inappropriate Items Will Be Deleted 
While the WordPress Support Forum is fairly casual, unwanted and inappropriate material will be deleted immediately.

;垃圾广告,不必要的链接,广告和不适当的项目会被删除掉:虽然WordPress支持论坛非常地随意,不必要的和不合适的材料还是会被立马地删除掉。

Signatures are a no-no 
The support forums lend themselves well to quick visual scanning of the content. Signatures interrupt this scanning, and are strongly discouraged. Any signature found may be deleted without notice.

;署名是一个禁忌:支持论坛使自己快速地浏览内容。署名会打断这个浏览过程,非常地令人气馁。任何署名会在没有预先通知地情况下,被删除掉。

Post Must Be Related to WordPress 
Topics and their discussions must be related to WordPress and providing support for users of WordPress. All other topics are subject to closing or deletion.

;帖子必须与WordPress有关:话题和他们的讨论必须与WordPress有关,而且必须为WordPress的用户提供帮助。其它的话题可以关闭或者删除。

Soliciting professional (for pay) assistance 
Please direct all requests for professional assistance to the wp-pro mailing list. WordPress users who desire to bid on such work are encouraged to sign up for the list and reply to such in private.

;恳求专业的帮助(付费):请将所有的对专业帮助的恳求指引到wp-pro mailing list。WordPress用户中渴望这个工作的,鼓励签约参加工作并且私下回复这个。

Common Problems Asking for Help

常见问题 寻求帮助

When a thread seems to get few responses, it usually has one or more of the following problems: 如果一个主题得不到什么反响,它通常有以下的一个或者多个问题:

Bad Thread Titles 
The title or subject of your thread should be short and descriptive. If the title of your thread is "How do I" or "Help me!!", that says nothing to someone who may be skimming the forums looking for a thread they can help out on. Begin the post with the words specific to your problem. "Index.php reports parsing error" will get you farther than "Problem with index.php". Help people help you. Title the thread with keywords relevant to your problem so someone scanning thread titles could tell at a glance what you need help with.

;差的主题标题:你的话题的标题或者主题,应该是简短的而且具有描述性的。如果你的主题的标题是"我怎么做" 或者"帮助我!!",这个等于什么也没说,浏览论坛的人可能寻找一个他们可以帮助的问题。

Not Enough Information 
Sometimes threads will go on for a few days just gathering the information required for someone to be able to help you. At a minimum you should let people know:

;没有足够的信息:有时,主题会持续好几天,只是收集,以使别人能够帮住你。至少,你应该让人了解:

  • What version of WordPress you're running
  • 你运行的WordPress是哪个版本的
  • A link to your site
  • 一个对你的站点的链接
  • Steps to recreate the problem
  • 重现那个问题的步骤
  • Things you've tried and places you've searched for a solution
  • 你已经尝试的步骤,以及你搜索解决办法的位置
  • What sort of server you're on (If it's relevant)
  • 你使用的服务器是哪种的(如果这个相关的话)
  • The version of PHP and MySQL you are using (If it's relevant)
  • 你使用的PHP和MySQL的版本(如果这个相关的话)
Hosting Issues 
Chances are you're paying someone to host your site, and there is a lot they can do for you that we can't. If you're not sure how to create a database or access MySQL, they usually have documentation on that issue or can walk you through it. Start there. While you can't expect them to help you with WordPress itself, the following things are probably well within the realm of your host support:

;托管问题:有可能你给某人付报酬,让他来托管你的站点,他可以为你做许多我们不能做的事。如果你不确定怎样地创建一个数据库或者怎样地访问MySQL,他们通常有那方面的文件,可以帮组你。从那儿开始。虽然你不能指望他们帮助你直接地使用WordPress,一下的事可能是你的主机支持范围以内的:

  • Creating a MySQL database
  • 创建一个MySQL数据库
  • Connecting to a database
  • 连接到一个数据库
  • Making a file writable
  • 使一个文件可写
  • PHP not working (WordPress showing blank pages or PHP code, PHP errors)
  • PHP不能运行(WordPress显示空白的网页或者PHP代码,PHP错误)

More Resources

更多的资源

If you are having trouble getting help or figuring out how to ask for help, check the following resources. 如果你有关于寻找帮组和怎样求助方面的困难,查看一下以下的资源。



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